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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexa Odhiambo

February 10, 2026

5  out of  5
rating by Alexa Odhiambo
"Justin was incredibly helpful and made the entire process of getting car insurance smooth and stress-free. He took the time to explain my options clearly, answered all my questions, and helped me find the best coverage at a great rate. His professionalism, patience, and genuine care really stood out. I highly recommend working with Justin if you’re looking for excellent service and support. Thank you, Justin!"
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Galilea Mena

February 3, 2026

5  out of  5
rating by Galilea Mena
"The rep I spoke to Nicole always is very an attentive and helpful!!"
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Carli West

February 3, 2026

5  out of  5
rating by Carli West
"Nicole is awesome with anything you may need !!! Thank you Nicole Therrien"
We responded:
"Thank you for taking the time to give us a review & Nicole a shout out! If you ever have any questions or need assistance, Jo Ann Walk - State Farm is here to help!"
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Kiwi Harmony

February 2, 2026

5  out of  5
rating by Kiwi Harmony
"I was on the bridge of crying due to my car insurance cancelling me today and money costs. So I called this company because I've seen good things about them. Not only did I have an excellent quote I was supported greatly by Rob. He definitely changed my day around and had me smiling again ready to hit the road with my new car insurance. 10/10 recommend. They will get you right here!"
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Nathaniel

January 30, 2026

5  out of  5
rating by Nathaniel
"Justin is a really nice guy and helped me get a deal way cheaper than what I was paying for before. 👍"
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Kela Collins

January 30, 2026

5  out of  5
rating by Kela Collins
"Rob answered all the questions I had and made me laugh along the way ! Such a great team member !"
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Robert Tobiasz

January 20, 2026

5  out of  5
rating by Robert Tobiasz
"Justin helped me understand a wide variety of options for coverage and helped me customize one that suited me perfectly."
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Dante Ortiz

January 16, 2026

5  out of  5
rating by Dante Ortiz
"Rob was extremely helpful and took the time to answer all of my questions thoroughly. I truly appreciated his patience and knowledge throughout the process. I would absolutely recommend him to friends and family."
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Abby Davis

January 16, 2026

5  out of  5
rating by Abby Davis
"Jo Ann and her team are the easiest to work with. All ways quick to response to requests!"
We responded:
"Thank you so much for taking the time to leave us a review! We all enjoy working with you! "
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Amy Reay

January 7, 2026

5  out of  5
rating by Amy Reay
"I’ve held State Farm Insurance for many years now and want to acknowledge Nicole for her service. She has gone above and beyond when assisting me. As a deaf person, handling business issues is always complicated but Nicole took it upon herself to use texting to make everything super-speedy and easily manageable. She treated me with respectfully at all times but also like a friend. I always knew she was just a quick text away and that she would happily be there for me. She has been an enormous help to me. I recommend you contact her directly with your insurance needs…she is a joy to work with. Thank you for everything, Nicole…especially the laughs. Amy"
We responded:
"Thank you so much, Amy, for sharing your wonderful experience! We’re incredibly proud of Nicole and the exceptional care she provides to our clients. It’s heartening to know that she made the process easier and more comfortable for you, especially by using texting to communicate effectively. Your kind words about her professionalism and friendship mean a lot to us. We truly appreciate your loyalty to State Farm and your thoughtful recommendation. Nicole and the entire team look forward to continuing to support you with all your insurance needs!"
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Anna Plascencia

January 6, 2026

5  out of  5
rating by Anna Plascencia
"Justin was a great help and very friendly staff."
We responded:
"Thank you for your kind feedback! We're glad to hear that Justin was a great help and provided friendly service. We appreciate your support and are here anytime you need assistance!"
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Andrew Bartlett

January 3, 2026

5  out of  5
rating by Andrew Bartlett
"Incredible customer service! We recently bought a new home and worked with Justin to start a new home policy and bundled car insurance at the same time at great rates. Justin was fast, efficient and above and beyond to ensure everything was in place and processed as expected! Highly recommend State Farm and this office very specically."
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Justin provided you with fast, efficient, and exceptional service during the process of setting up your new home and car insurance policies. It’s our goal to make everything seamless and stress-free for our customers. Congratulations on your new home, and please don’t hesitate to reach out if you need anything else in the future!"
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Stephanie Stauble

December 31, 2025

5  out of  5
rating by Stephanie Stauble
"Excellent customer service! Rob was so great to work with and made the entire process stress free! Very appreciate of his time, patience, and expertise."
We responded:
"Thank you for your wonderful review! We’re glad to hear Rob provided excellent customer service and made the process stress-free. We truly appreciate your kind words about his time, patience, and expertise, and we’re grateful for the opportunity to help."
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Wahid Zahedi

December 26, 2025

5  out of  5
rating by Wahid Zahedi
"Will be going to see Nicole to change over from Progressive. I met her at a networking function."
We responded:
"Thank you so much for your kind words! We're excited to hear that you'll be working with Nicole and appreciate you connecting with her at the networking event. We're confident she'll provide you with excellent service during your transition. If you have any questions or need assistance, please don't hesitate to reach out!"
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Mushane Nesbeth

December 22, 2025

5  out of  5
rating by Mushane Nesbeth
"Great customer support thanks Rob!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Jo Ann State Farm. If you ever have any questions or need assistance, we’re here to help!"
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R H

December 12, 2025

5  out of  5
rating by R H
"Nicole, is 5 stars from me. She is attentive and answer questions quickly. I highly recommend her to everyone I talk to."
We responded:
"Thank you so much for your kind words and recommendation! I'm thrilled to hear that Nicole provided attentive and prompt support. We truly appreciate your feedback and look forward to assisting you again in the future!"
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Daniel Fox

December 12, 2025

5  out of  5
rating by Daniel Fox
"Justin was awesome to work with, quick and easy to get a quote and finalize the insurance contract. Will 100% recommend for anyone who is interested in getting with a good insurance company."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Samantha Mullikin

December 9, 2025

5  out of  5
rating by Samantha Mullikin
"Nicole was an absolute delight to talk to. She was very informative and able to answer all my questions. She took the time to explain things to me which I greatly appreciated!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Nicole was able to provide you with clear and helpful information. She truly values taking the time to ensure all your questions are answered. We appreciate your kind words and look forward to assisting you again soon!"
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Jasmine Mitchell

December 9, 2025

5  out of  5
rating by Jasmine Mitchell
"Nicole was so helpful and friendly! Such great customer service, can't wait to speak with her again in the future. Happy holidays!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Nicole provided you with such helpful and friendly service. She’ll be happy to hear your feedback! We look forward to assisting you again in the future. "
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Kirstyn Robinson

December 8, 2025

5  out of  5
rating by Kirstyn Robinson
"Nicole T was an absolute pleasure to work with! So patient and explained everything wonderfully!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Nicole provided you with patient and clear guidance throughout the process. She truly strives to make every experience positive and easy to understand. We appreciate your kind words and look forward to assisting you again in the future!"
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Danielle Rock

December 8, 2025

5  out of  5
rating by Danielle Rock
"Shopping for insurance has become increasingly more difficult and anxiety producing, but Nicole made the process so easy. She was kind, knowledgeable, attentive to my needs, and understood my anxiety. She was a dream to work with and I would recommend anyone to her!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Nicole was able to make the insurance shopping process easier and less stressful for you. Her dedication to being attentive, knowledgeable, and understanding truly sets her apart. We appreciate your recommendation and are grateful to have Nicole on our team. If you ever need assistance in the future, please don't hesitate to reach out!"
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David Eldridge

December 1, 2025

5  out of  5
rating by David Eldridge
"Got my snowmobile insurance. Was quick and easy to setup. Great customer service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Alyssa Harrington

November 30, 2025

1  out of  5
rating by Alyssa Harrington
"Update! My flooded basement claim has been open for 9 months. Jo Ann has not assisted with my claim to this day, even though she is copied on the claims correspondence with State Farm where I repeatedly ask for help. Yet her office responded to my initial negative review within 24 hours. Per their request below, I’ve reached out to schedule time to speak with her. We’ll see if she follows up “like a good neighbor” and helps me close my still-open claim."
We responded:
"Hi Alyssa, Thank you for being a valued client over the past few years. We’re sorry to hear that you feel your concerns were not fully addressed. Please know that we have reached out multiple times to offer you an appointment with Jo Ann to discuss any questions or issues you might have, but we haven’t yet heard back from you. Our team is structured to allow each member to focus on their area of expertise to provide the best possible service. It’s standard practice for our team to assist with policy changes, and this approach is not intended personally. Jo Ann truly enjoys meeting with her clients and welcomes the opportunity to address any concerns in person. However, to serve all our clients effectively, we rely on our team’s collaborative support. We appreciate your understanding and remain committed to providing our clients with excellent service. Feel free to reach out if you would like to discuss your issues directly."
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Joel Dearing

November 24, 2025

5  out of  5
rating by Joel Dearing
"Nicole and the team were able to provide some immediate documentation we needed - very quickly and efficiently. We have been with JoAnn Walk for many years - we always find this agency to be outstanding and very responsive and helpful."
We responded:
"Thank you so much for your kind words and continued trust in JoAnn Walk! We're thrilled to hear that Nicole and the team were able to assist you quickly and efficiently. Your satisfaction means a lot to us, and we look forward to supporting you for many more years to come!"
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Ariel Delgado

November 23, 2025

5  out of  5
rating by Ariel Delgado
"Justin has been an exceptional State Farm agent. His patience and willingness to explain everything clearly made the entire process so much easier for me. What really stood out were the thoughtful reminders he sent, they helped me stay organized and get back on track without feeling overwhelmed. Justin truly goes above and beyond for his clients, and I couldn’t be more grateful. Highly recommend working with him!"
We responded:
"Thank you so much for your heartfelt review! We're thrilled to hear that Justin’s patience, clear explanations, and thoughtful reminders made your experience smooth and stress-free. Going above and beyond for our clients is what we strive for, and it’s wonderful to know Justin delivered just that. We truly appreciate your recommendation and look forward to continuing to support you!"