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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joshua McGugins

June 7, 2025

5  out of  5
rating by Joshua McGugins
"I had the pleasure of working with Justin during the early stages of my home buying journey. As someone new to the process, I really appreciated his patience and guidance during the few times we connected. Although I ultimately decided to take another route due to circumstances beyond Justin’s control, I’m genuinely looking forward to the opportunity to work with him again in the future."
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David Mercier

June 6, 2025

5  out of  5
rating by David Mercier
"Spoke with Ari of getting help with my drive safe and my policy, he was very respectful and made sure I was aware of the changes that were made and that they were made successfully"
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daniel zabilanky

June 6, 2025

5  out of  5
rating by daniel zabilanky
"Love State Farm and this agency!! Justin is a great person who is willing to help you any way he can. He made switching policies and getting insurance information a walk in the park, all while doing it in a timely way."
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Deb James

June 5, 2025

5  out of  5
rating by Deb James
"Justin was amazing. He was knowledgeable, helped us navigate our situation, answered all our questions and was easy to work with. He stayed late to work with us and really made the experience super easy. He was great to work with!"
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SystemError

June 2, 2025

5  out of  5
rating by SystemError
"Justin was great and made changing my policies quick and easy."
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khamp phimvongsa

May 31, 2025

5  out of  5
rating by khamp phimvongsa
"I have been working with Joann for 2 years and I always receive the best professional service. She works hard to make sure I have the coverage I need at the best price. Her expertise and experience in the insurance industry is first class."
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Kevin mccrewell

May 30, 2025

5  out of  5
rating by Kevin mccrewell
"Nicole was great to deal with and so knowledgeable! Couldn't imagine a easier process or a better experience. Thanks Nicole!"
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Kaylah Pellegrino

May 28, 2025

5  out of  5
rating by Kaylah Pellegrino
"Justin was great to talk too! Very personable! Would definitely recommend!"
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Jen Greene

May 27, 2025

5  out of  5
rating by Jen Greene
"We have been with JoAnn Walk for many years. We appreciate the responsive service."
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Rob Zielonka

May 25, 2025

5  out of  5
rating by Rob Zielonka
"Justin was great to talk to and provided a quick quote. It was an easy process."
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Kevin McMahon

May 23, 2025

5  out of  5
rating by Kevin McMahon
"Absolutely amazing! Great response and customer service. Very timely and willing to work my insurance out even with the holiday approaching. Nicole was a pleasure to work with."
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beth monfette

May 22, 2025

5  out of  5
rating by beth monfette
"Nicole is hands down the best employee. She goes above and beyond for you. She’s helped us a multitude of times and gets the job done no matter what. She’s fantastic!!"
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Sam Karp

May 22, 2025

5  out of  5
rating by Sam Karp
"Nicole Therrien was amazing to work with. She worked diligently to get in contact with the Mortgage Company to get payment for my homeowners insurance policy before it lapsed. Her customer service was phenomenal and went above and beyond to get payment for the policy. My entire experience with Nicole was very pleasant and she was extremely helpful."
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Megan Coventry

May 21, 2025

5  out of  5
rating by Megan Coventry
"Have the best experience when I speak with Nicole. She is the best. Always a joy to speak with and always has time to explain things when needed for me. Recommend highly!"
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Kristi Violette

May 20, 2025

5  out of  5
rating by Kristi Violette
"Always so helpful!!!"
We responded:
"Thank you for taking the time to leave us a review. We're happy to help! "
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Jocelyn Oliver

May 16, 2025

4  out of  5
rating by Jocelyn Oliver
"Justin was very helpful! Thank you!"
We responded:
"We appreciate you taking the time to leave us a review. Please let us know what we can do to get 5 Stars next time! We appreciate your business! "
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Kym L

May 16, 2025

5  out of  5
rating by Kym L
"Absolutely love dealing with Nicole. Super friendly and helpful. Could talk to her for hours. Highly recommend!"
We responded:
"We’re thankful for your feedback & business! Nicole is an asset to our team & it's great that you are happy with the level of service she provides!"
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Leanne Ocasio

May 13, 2025

5  out of  5
rating by Leanne Ocasio
"It was a pleasure today meeting Nicole! She was very informative with my auto policy and guided me through it all."
We responded:
"Thank you for reviewing our Jo Ann Walk - State Farm! We’re thrilled to know you enjoyed working with Nicole. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jessica Hennessey

May 12, 2025

5  out of  5
rating by Jessica Hennessey
""Nicole was absolutely top tier with answering all of my questions. Her customer service was phenomenal & she was very personable!!!"
We responded:
"Thank you for your 5-star review! Nicole & the rest of the Jo Ann Walk - State Farm team are happy to be your good neighbor!"
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Matthew Bezzini

May 12, 2025

5  out of  5
rating by Matthew Bezzini
"Nicole Therrien was a great agent to work my issues out with. She was able to explain things in a manner that was easy and thorough to understand. My entire experience with Nicole was very pleasant and helpful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad but not surprised to know Nicole provided such great service at Jo Ann Walk - State Farm. If you ever have any questions or need assistance, we’re here to help!"
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carol Vanek

May 9, 2025

5  out of  5
rating by carol Vanek
"Nicole was amazing and worked tirelessly to help with a mishap that occurred with our policy. She kept in communication every step of the way and she was made me feel at ease."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Nicole at Jo Ann Walk - State Farm. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Nate C

May 9, 2025

5  out of  5
rating by Nate C
"Thanks J"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Samantha Owsiak

May 5, 2025

5  out of  5
rating by Samantha Owsiak
"Nicole is Absolutely amazing! I am so grateful to have her in my crazy car life!!! I can’t thank her enough for helping me through this crazy Journey 🩷 She is so wonderful, works so hard to make sure you are all set. 👍🏻👍🏻🩷🩷🩷"
We responded:
"We appreciate your review! We're so happy to know Nicole has made your journey easier. Thank you for your business & trust! "
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michael

May 5, 2025

5  out of  5
rating by michael
"My experience was Amazing! My agent was Nicole and she is the best! Amazing customer service and communication. The pricing / coverage was also the best around. 10/10"
We responded:
"Thank you for your 5-star review! Nicole & our entire Jo Ann Walk - State Farm team are happy to be your good neighbor!"
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Heather Hope

May 1, 2025

5  out of  5
rating by Heather Hope
"I walked into this office feeling frustrated about issues I had with a different, out of state agent. Nicole took the time to listen to me, take all the info she needed, and solved my issues in a very timely manner. She was very attentive, patient and kept me informed with every step of the process. Needless to say, my frustrations were quickly dissolved."
We responded:
"Heather, We're so happy we have been able to help make your insurance experience better. We look forward to serving you for many years to come. Thank you for recognizing Nicole & the good work she does here at Jo Ann Walk - State Farm."