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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wahid Zahedi

December 26, 2025

5  out of  5
rating by Wahid Zahedi
"Will be going to see Nicole to change over from Progressive. I met her at a networking function."
We responded:
"Thank you so much for your kind words! We're excited to hear that you'll be working with Nicole and appreciate you connecting with her at the networking event. We're confident she'll provide you with excellent service during your transition. If you have any questions or need assistance, please don't hesitate to reach out!"
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Mushane Nesbeth

December 22, 2025

5  out of  5
rating by Mushane Nesbeth
"Great customer support thanks Rob!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Jo Ann State Farm. If you ever have any questions or need assistance, we’re here to help!"
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R H

December 12, 2025

5  out of  5
rating by R H
"Nicole, is 5 stars from me. She is attentive and answer questions quickly. I highly recommend her to everyone I talk to."
We responded:
"Thank you so much for your kind words and recommendation! I'm thrilled to hear that Nicole provided attentive and prompt support. We truly appreciate your feedback and look forward to assisting you again in the future!"
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Daniel Fox

December 12, 2025

5  out of  5
rating by Daniel Fox
"Justin was awesome to work with, quick and easy to get a quote and finalize the insurance contract. Will 100% recommend for anyone who is interested in getting with a good insurance company."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Samantha Mullikin

December 9, 2025

5  out of  5
rating by Samantha Mullikin
"Nicole was an absolute delight to talk to. She was very informative and able to answer all my questions. She took the time to explain things to me which I greatly appreciated!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Nicole was able to provide you with clear and helpful information. She truly values taking the time to ensure all your questions are answered. We appreciate your kind words and look forward to assisting you again soon!"
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Jasmine Mitchell

December 9, 2025

5  out of  5
rating by Jasmine Mitchell
"Nicole was so helpful and friendly! Such great customer service, can't wait to speak with her again in the future. Happy holidays!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Nicole provided you with such helpful and friendly service. She’ll be happy to hear your feedback! We look forward to assisting you again in the future. "
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Kirstyn Robinson

December 8, 2025

5  out of  5
rating by Kirstyn Robinson
"Nicole T was an absolute pleasure to work with! So patient and explained everything wonderfully!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Nicole provided you with patient and clear guidance throughout the process. She truly strives to make every experience positive and easy to understand. We appreciate your kind words and look forward to assisting you again in the future!"
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Danielle Rock

December 8, 2025

5  out of  5
rating by Danielle Rock
"Shopping for insurance has become increasingly more difficult and anxiety producing, but Nicole made the process so easy. She was kind, knowledgeable, attentive to my needs, and understood my anxiety. She was a dream to work with and I would recommend anyone to her!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Nicole was able to make the insurance shopping process easier and less stressful for you. Her dedication to being attentive, knowledgeable, and understanding truly sets her apart. We appreciate your recommendation and are grateful to have Nicole on our team. If you ever need assistance in the future, please don't hesitate to reach out!"
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David Eldridge

December 1, 2025

5  out of  5
rating by David Eldridge
"Got my snowmobile insurance. Was quick and easy to setup. Great customer service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Alyssa Harrington

November 30, 2025

1  out of  5
rating by Alyssa Harrington
"Update! My flooded basement claim has been open for 9 months. Jo Ann has not assisted with my claim to this day, even though she is copied on the claims correspondence with State Farm where I repeatedly ask for help. Yet her office responded to my initial negative review within 24 hours. Per their request below, I’ve reached out to schedule time to speak with her. We’ll see if she follows up “like a good neighbor” and helps me close my still-open claim."
We responded:
"Hi Alyssa, Thank you for being a valued client over the past few years. We’re sorry to hear that you feel your concerns were not fully addressed. Please know that we have reached out multiple times to offer you an appointment with Jo Ann to discuss any questions or issues you might have, but we haven’t yet heard back from you. Our team is structured to allow each member to focus on their area of expertise to provide the best possible service. It’s standard practice for our team to assist with policy changes, and this approach is not intended personally. Jo Ann truly enjoys meeting with her clients and welcomes the opportunity to address any concerns in person. However, to serve all our clients effectively, we rely on our team’s collaborative support. We appreciate your understanding and remain committed to providing our clients with excellent service. Feel free to reach out if you would like to discuss your issues directly."
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Joel Dearing

November 24, 2025

5  out of  5
rating by Joel Dearing
"Nicole and the team were able to provide some immediate documentation we needed - very quickly and efficiently. We have been with JoAnn Walk for many years - we always find this agency to be outstanding and very responsive and helpful."
We responded:
"Thank you so much for your kind words and continued trust in JoAnn Walk! We're thrilled to hear that Nicole and the team were able to assist you quickly and efficiently. Your satisfaction means a lot to us, and we look forward to supporting you for many more years to come!"
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Ariel Delgado

November 23, 2025

5  out of  5
rating by Ariel Delgado
"Justin has been an exceptional State Farm agent. His patience and willingness to explain everything clearly made the entire process so much easier for me. What really stood out were the thoughtful reminders he sent, they helped me stay organized and get back on track without feeling overwhelmed. Justin truly goes above and beyond for his clients, and I couldn’t be more grateful. Highly recommend working with him!"
We responded:
"Thank you so much for your heartfelt review! We're thrilled to hear that Justin’s patience, clear explanations, and thoughtful reminders made your experience smooth and stress-free. Going above and beyond for our clients is what we strive for, and it’s wonderful to know Justin delivered just that. We truly appreciate your recommendation and look forward to continuing to support you!"
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Corrin- Rose

November 21, 2025

5  out of  5
rating by Corrin- Rose
"Great customer service from Justin the entire process! I made an account online and they called me a few days later to make sure I understood everything and let me know about some good coverages I added on. Definitely happy I left my previous insurance company!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Justin provided excellent customer service and guided you through the process smoothly. It's wonderful to know you're happy with your coverage and your decision to switch. If you ever have any questions or need assistance, we're here for you!"
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Race Car Brett

November 18, 2025

5  out of  5
rating by Race Car Brett
"If you’re looking for professionalism, Rob is your guy for that! Easy to talk to and he helped take off 3 cars off my insurance policy. First time I talked with him I felt like I’ve known him a while. I can’t wait to work with him in the future when I buy more cars. (Which will be soon) haha. Thanks again Rob! -Brett"
We responded:
"Thank you Brett for your business & you're continued referrals!"
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Jessica Poirier

November 17, 2025

5  out of  5
rating by Jessica Poirier
"Justin was very knowledgeable and helpful he did a lot of research for me in order to switch from a previous insurance company to State Farm. I was able to save a lot of money by switching over my Auto ,homeowners and they even included an umbrella policy that I was paying an extra $370 for at a previous insurance company. I had been with this company for 10 years. Very happy I switched and thank you to Justin for helping me"
We responded:
"Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Justin was able to provide knowledgeable and helpful service, and that you saved significantly by switching your Auto, Homeowners, and Umbrella policies to State Farm. We truly appreciate your trust after being with your previous company for 10 years, and we're grateful to have you as part of the State Farm family. If you ever need anything else, Justin and our team are here to help!"
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Matthew Mandeville

November 14, 2025

5  out of  5
rating by Matthew Mandeville
"Justin was great to deal with"
We responded:
"Thank you for your feedback! We're glad to hear that Justin provided you with a great experience. If you ever need anything else, we're here to help!"
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Amber Badger

November 14, 2025

5  out of  5
rating by Amber Badger
"I had a couple questions about a payment and some other opportunities through JoAnn Walk-State Farm. I called and spoke with Nicole. She was kind, attentive, knowledgeable, and helped me with what I needed. Thank you Nicole!"
We responded:
"Thank you for sharing your experience! We're delighted to hear that Nicole provided you with attentive and knowledgeable service. We'll be sure to pass along your kind words to her. If you have any more questions or need assistance in the future, please don't hesitate to reach out!"
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Katherine Guerin

November 14, 2025

5  out of  5
rating by Katherine Guerin
"My fiancé and I are in the middle of buying our first home and have been overwhelmed with all the things we need to get in order. Nicole has been such a pleasure to work with! She has had great communication with us and she has made this process so smooth! She is a ray of sunshine and has really helped educate us on the best insurance policies for us. I can definitely tell she has our best interest at heart and that is so reassuring as a first time homebuyer! I HIGHLY recommend Nicole from State Farm !!"
We responded:
"Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Nicole was able to make your first home buying experience smoother and less overwhelming. She truly cares about her clients and it's wonderful to know she was able to guide you through the insurance process with clear communication and genuine support. We appreciate your recommendation and wish you both all the best in your new home! If you ever need anything else, we're here to help."
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Justin Shaw

November 5, 2025

5  out of  5
rating by Justin Shaw
"Robert Beamon helped me and the whole call took about two minutes to resolve what I needed. I love that I am always greeted with joy and treated with respect through the whole conversation!!!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Robert was able to assist you quickly and that you felt welcomed and respected throughout your call. Providing joyful and respectful service is very important to us, and your kind words mean a lot. We look forward to helping you again anytime!"
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Kyrianna Christie

October 30, 2025

5  out of  5
rating by Kyrianna Christie
"Very pleasant experience, everything was broken down to me and made easy to understand."
We responded:
"Thank you so much for your kind words! We're delighted to hear that your experience was pleasant and that we were able to explain everything clearly. If you ever have any more questions or need assistance in the future, we're here to help!"
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Kelly Martin

October 24, 2025

5  out of  5
rating by Kelly Martin
"Ive been with State Farm for almost 20 years. I have no complaints other than the price. The customer service, however is fantastic. Justin is great and easy to work with."
We responded:
"We truly appreciate your kind words about our customer service and Justin. We're glad to hear he has made your experience easy and positive. We understand that pricing is important, and we’re always here to help you find the best coverage options that fit your needs and budget. Please don’t hesitate to reach out if you ever have questions or want to review your policy. Thanks again for your continued trust!"
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Shamel Vasquez

October 23, 2025

5  out of  5
rating by Shamel Vasquez
"Justin Clark was the best, I was struggling to figure out my car insurance, but he went above and beyond to help me through every step. He made sure I got the best deal for my situation and followed up to make sure everything went smoothly. Couldn’t ask for better service!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Justin was able to provide you with exceptional service and guide you through the car insurance process. We pride ourselves on going above and beyond for our clients, and it’s wonderful to know Justin made such a positive impact. If you ever need assistance in the future, don’t hesitate to reach out!"
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Jonathan Scabich

October 23, 2025

5  out of  5
rating by Jonathan Scabich
"Been with JoAnn for many years and always have a great experience with her and her team."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Austin

October 20, 2025

5  out of  5
rating by Austin
"Went in to get home and auto insurance and Justin was proficient with his work, readily available, and down to earth. It was a pleasure to work with him."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Justin provided you with proficient, accessible, and great service. It was a pleasure working with you as well, and we're glad we could assist with your home and auto insurance needs. If you ever need anything else, don’t hesitate to reach out!"
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Jennifer Keegan

October 17, 2025

5  out of  5
rating by Jennifer Keegan
"Justin was easy to work with, and he made the whole process quick and easy!"
We responded:
"Thank you for your feedback! We're glad to hear that Justin made the process quick and easy for you. Providing a smooth and hassle-free experience is our goal, and we’re happy Justin delivered that. If you need any further assistance, please don’t hesitate to reach out!"